Small Business Tip: Free Shipping Equals New Customers!

If there’s one thing customers love, it’s the belief that they are getting a great deal. One of the easiest ways to pass a deal onto your customers is to offer free shipping.

With the growth of the Internet shopper, the offer of free shipping has exploded. Nearly half of the online purchases last year involved free shipping with many consumers declaring that they will cancel a purchase if free or discounted shipping isn’t available.

There are lots of ways that a retailer can offer free shipping. It may be a straight up discount or a bonus for repeat customers. It may require a minimum purchase or be offered to exclusive subscribers. The one requirement is that your customer leaves the transactions feeling like they have received a wonderful deal.

Here’s a look at some of the free shipping options you may want to consider:

Free shipping on every order. Not many retailers offer the all free, all the time option. A handful of big retailers have embraced this model to help streamline the shopping experience for the customers. Fans of the free shipping model are L.L. Bean, Nordstrom and Sears.

Members only. For this free shipping option, you have to be members of the exclusive club. Typically this only involves signing up for a fee oriented online club (e.g. Amazon Prime) or signing up for frequent email blasts.

Minimum order size. One of the most popular free shipping options requires us to buy more than we originally intended to in order to receive the free shipping option.

Site-to-store shipping. One of the newest free shipping options is the site-to-store option offered by some big name retailers. This requires you to order online and then visit the retail store to pickup your goods.

Flat-rate shipping. It may not be totally free, but it represents a big discount.

About the author:    The Business Girl is Terri Sullivan Biehn.  I have been a professional business writer and management consultant for more than fifteen years.  As a management consultant, I work with entrepreneurs to develop business plans and other documents.  Through my consulting practice, I coach entrepreneurs and small business owners on their general start-up, marketing, financial, operational and management issues. 

BrandYourself: Managing Your Online Brand On a Peanut Butter Budget

Wouldn’t it be nice to have an online brand manager?  A person dedicated to making sure that your online reputation was garnering the most positive feedback possible?  Someone who could constantly have instant access on the pulse of your online brand reputation?  Alas for most small and start-up businesses a brand manager is a caviar dream while they are living on a peanut butter budget.

BrandYourself has stepped in to offer simple online brand management tools that allow even the most bootstrapped entrepreneur their very own brand manager.  The online reputation of your company is often determined by the first search results that come up when a potential customer Google’s a brand.  Whether or not you win new business can be ruined by a single negative review that has found its way to the top of Google’s results list.  By using the easy-to-use BrandYourself tool, you can be in charge of what people see when they search for your company.

By creating a single dashboard to view the impact of your own webpages, social networks and outside content, you can see the impact of optimizing the results created by controlling searchable phrases related to your website.    It walks you through creating a consistent message to make your website and social media pages more search engine friendly.

The best part of the BrandYourself tool?  It’s free for most users!  As long as there is nothing overwhelmingly negative about your company on the front page search results, you can probably manage the improvements yourself in a few short hours.  If there’s something that you can’t fix yourself to improve your online reputation, you can subscribe to their concierge service who will take your brand management to the next level.

About the author:    The Business Girl is Terri Sullivan Biehn.  I have been a professional business writer and management consultant for more than seventeen years.  As a management consultant, I work with entrepreneurs to develop business plans and other documents.  Through my consulting practice, I coach entrepreneurs and small business owners on their general start-up, marketing, financial, operational and management issues. 

Small Business Tip: Is Email Ruining Your Productivity?

Email can be the best friend of a small business owner or it can a major drain on your time!

Email can be invaluable tool designed to keep you in constant contact with your customers, employees, suppliers, and more. It can also be a distraction that pulls your attention away from the business of running your business efficiently.

If you find yourself being pulled into the email abyss with a never ending flow of messages flowing in and out of your mailbox, there are a few rules that can help streamline your communications and keep you focused on running your business.

  1. Set aside a few dedicated times during the day to respond to emails

  2. Limit the time of each email session to keep your business moving

  3. Prioritize your responses so time critical emails are done first and less critical ones can be done at the end of the day

  4. Clean out your subscriptions. If you don’t need to read it or you automatically hit the delete button, it’s time to unsubscribe!

  5. Setup an email hierarchy so higher priority emails are sent to dedicated folders (e.g. sales) and less critical ones are set to your personal email (e.g. the latest photos of your sister’s kids)

Keep to these simple rules and watch your daily productivity increase along with your profits!

About the author:    The Business Girl is Terri Sullivan Biehn.  I have been a professional business writer and management consultant for more than fifteen years.  As a management consultant, I work with entrepreneurs to develop business plans and other documents.  Through my consulting practice, I coach entrepreneurs and small business owners on their general start-up, marketing, financial, operational and management issues. 

Business Planning: Choosing the Right Business for You

Millions of people dream of starting their own business each year.  A small fraction of those are brave enough to actually take the plunge.

The most difficult decision that entrepreneurs face when they make the decision to work for themselves is in deciding what type of business they want to go into.  Before you rush into something merely based on what may make you the most money, you should take an honest look at the priorities of you and your family.  Running your own business can bring you much more than financial success or failure, it can bring you a much broader sense of fulfillment and control that you could ever expect.

It is absolutely vital for you to think things through before you jump into business ownership. Too many entrepreneurs end up bored and discouraged because they didn’t take the time to consider their options and select the right path for them. Take a little time now to set a vision for yourself to set up the ultimate success of your business, it will make the road you take that much more enjoyable.

To help you make an insightful decision, there are some simple questions you can ask to help you choose your own path….

What do you want to do with your time?
In the United States, the average employee spends 40 hours a week at work, 2080 hours working a year. That is a fraction of the time you will work if you run your own business. In an office, you have a departments for finance, office management, human resources, sales and marketing, business development, and much more. In your own business, you run the whole show 24 hours a day / 7 days a week / 365 days a year. Choosing the right business for you is critical to your success when you are investing that kind of time and passion into something. Pick something that will keep you excited and interested. If you do something you truly love, you won’t mind the long hours. If you like what you do, it won’t feel like the grind of doing work (at least most of the time.)

What are your skills?
We all have things that we are good at. Sit down and make a list of things that you do well (even things like hobbies) and you may be surprised at some of the business options open to you. The important thing is to find a business in which you will really shine and be well-suited for the critical functions of that business. You don’t need to do everything well, there are lots of outside consultants and contractors that can help you in the areas where you don’t shine so don’t let what you don’t know scare you away from doing something you will truly enjoy.

What business fits your lifestyle?
When you are considering businesses make sure you take into account the type of lifestyle you want to lead. If working at home is your priority, you should consider an e-commerce based business that doesn’t involve travel. If you need flexibility in your schedule, you can consider project based businesses such as graphic design, website development or writing where a set schedule is not critical to business.

What about the money?
Let’s be honest, money does need to be a criteria in determining what business you want to run. You need to sit down and carefully consider your business financing requirements. If you have limited resources and don’t want to seek out financing, select something that you can grow organically without outside funding. Start small and let the business revenues provide the operational and growth capital you’ll need. Many businesses can require small amounts of capital to start and that may be the best route to take if you are just starting out. For example, with my own consulting business all I started out with was my laptop and a phone line. Once you get established you can develop additional marketing materials such as business cards and brochures or a website as you grow.

Do you have an exit strategy?

It may surprise you but you should always have a plan of how you will exit your business if or when the time comes. Do you want to sell it? Do you want to keep it forever? Are you ready to liquidate if it doesn’t work? Picking an exit strategy at the start will help you eliminate future legal and tax headaches for later.

About the author:    The Business Girl is Terri Sullivan Biehn.  I have been a professional business writer and management consultant for more than fifteen years.  As a management consultant, I work with entrepreneurs to develop business plans and other documents.  Through my consulting practice, I coach entrepreneurs and small business owners on their general start-up, marketing, financial, operational and management issues. 

Entrepreneur Tip: Buy a Notebook!

Once you decide you want to start your own business and you make the decision about what type of business you want to start, you will be surprised at how fast ideas will start to come to you. The first thing I recommend to my clients that are just starting out is to buy a notepad and bring it with them everywhere.

Bring that notebook with you everywhere. Ideas and questions will come to you at the park, as you wait in line at the coffee shop, or as you are picking up the kids at daycare. As quick as they come, they will quickly disapear unless you write them down.

At this stage, there are no dumb ideas and no dumb questions. Write everything down and flush out the details later. I’ll give you ideas later for ways to use your notebook, but for now just find one you like and make sure you have it with you wherever you go.

About the author:    The Business Girl is Terri Sullivan Biehn.  I have been a professional business writer and management consultant for more than fifteen years.  As a management consultant, I work with entrepreneurs to develop business plans and other documents.  Through my consulting practice, I coach entrepreneurs and small business owners on their general start-up, marketing, financial, operational and management issues. 

Business Planning: Brainstorming Your Business Idea

To write a business plan, you will need to be able to answer some vital questions.  The first questions aren’t all that tough and are absolutely essential to your business success.

Grab a notebook and do some brainstorming to answer the following questions. It may not be formal, but the responses will give you an idea of where your business is going.

 

  1. What is your business idea?

  2. What are your goals for starting this business?

  3. Who are your customers?

  4. How is your business different?

  5. Who are your competitors?

  6. How much money do you need to start-up?

  7. How much do you plan to make in revenue for the first year?

  8. Where are you going to get the start-up funds?

  9. How will you measure the success of your new business?

  10. What are the key milestones for your business?

About the author:    The Business Girl is Terri Sullivan Biehn.  I have been a professional business writer and management consultant for more than fifteen years.  As a management consultant, I work with entrepreneurs to develop business plans and other documents.  Through my consulting practice, I coach entrepreneurs and small business owners on their general start-up, marketing, financial, operational and management issues. 

Small Business Marketing: Press Releases Are Your Ticket to Publicity!

A simple press release can be your ticket to big time publicity at a minimal cost.  A finely crafted press release can win you all kinds of attention from print publications, television stations and radio contacts.    It will put your business and your message directly in front of those media professionals who decide who to cover and who to skip.

What is a press release?  It’s typically a one page announcement of something happening at your business.  It could be your grand opening, the release of a new product or an upcoming special event.  If you don’t have something big to announce, it could be an introduction of yourself or your colleagues as a specialized expert in a specific area of interest to the press.

Who should see your press release?  You should target your press release to publications or broadcast media professionals who would be interested in what you have to say.  It can be national magazines, local lifestyle editors, television producers, and more.    Keep your message on track to keep your targeted readers interest and minimize the chances of ending up in the the recycling bin.

What format should you use?  A solid press release follows a standard letter format with some minor tweaks.   It should be presented on company letterhead, double spaced and include your company contact name and contact information.  You should start it off with an eye-catching headline designed to capture the reader’s attention.  Make sure you include a dateline so the recipient recognizes the timeliness of the information.  Once you start to get into the meat of the information make sure you cover the basic elements of who, what, where, when, why and how.

Pay attention to the details!  Spelling and proper grammar are absolute essentials.  If you deliver a press release full of types and errors, it is very likely that you’ll find it quickly tossed into the nearest recycling bin.

What do you do when they take the bait?  If you get a reporter or editor to pay attention to your release, you will often get a follow-up call for more information.  Keep your message tight and on tone with the release itself.  If you are promoting a specific event or product, keep to the basics and let them follow-up with questions.  Offer useful information and establish yourself as an expert in whatever you are pitching.  Make sure you manage the relationship to ensure you are a resource they can turn to in the future for future articles or features.

About the author:    The Business Girl is Terri Sullivan Biehn.  I have been a professional business writer and management consultant for more than seventeen years.  As a management consultant, I work with entrepreneurs to develop business plans and other documents.  Through my consulting practice, I coach entrepreneurs and small business owners on their general start-up, marketing, financial, operational and management issues. 

Business Planning: What’s In A Name? Everything!

What’s in a name?  When it comes to business your name is everything.

When you start out the process of picking a name make sure you take into account the type of business you are in.  A techno name is great for an online business, but may not work for an offline service provider.  After working out a set of name options, check with your state filing office to make sure your pick is available and make sure the domain name is available online.  If the name is open, file the appropriate paperwork and purchase the domain ASAP to ensure nobody else holds the rights to your business name.

Here are the latest trends when it comes to naming your business:

Made-up Words – Rather than picking a name from the dictionary, some of the biggest drivers in the online marketplace turned to the world of make believe when it came to selecting their names.  Nobody had heard of the word Skype until the online communication powerhouse took the word mainstream a few years ago.  On the plus side, you should have no problem securing an online presence by snagging your domain names and social media tags with ease.  On the down side, a made-up moniker that is difficult to spell or remember can make is challenging for customers to find you.

Two Word Combos – Facebook is the prime example of two words that combined became a household name.  Make sure that when you are brainstorming two word possibilities that you check to ensure the online domain is available.  It is best to skip a website that involves extra characters including a dash or space which savvy online users will skip over. If you are going with a two word combo, head for some unconventional options like the sandwich chain Which Wich.  It may sound simple, but it gives the company a unique name that isn’t easy to forget.

Misspellings:  Your teachers taught you to make sure to watch your spelling, but a simple misspelled word can be online gold – think Toys R Us or Tumblr.  The simple act of dropping a letter or changing the spelling of a word gives your brand a modern feel.  If you go with a misspelled name, keep it simple so that customers will still be able find your business.

About the author:    The Business Girl is Terri Sullivan Biehn.  I have been a professional business writer and management consultant for more than fifteen years.  As a management consultant, I work with entrepreneurs to develop business plans and other documents.  Through my consulting practice, I coach entrepreneurs and small business owners on their general start-up, marketing, financial, operational and management issues.